Unable to integrate with the PayPal Checkout Integration

  • purposetofunctionllc
    Asked on May 23, 2020 at 1:08 PM

    Hello integrating paypal on my acount is giving 159037442920200523 160122 Screenshot 10159037451120200523 154715 Screenshot 21me a hard time

  • Kenneth JotForm Support
    Replied on May 23, 2020 at 2:58 PM

    Thank you for reaching support,

    I see that the PayPal integration is not connected yet:

    1590260032b1 Screenshot 10

    Do you see an error message when the integration fails? And can you send us a screenshot of that error message?

    Here is how you can post a screenshot: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Here is a guide in integrating PayPal checkout: https://www.jotform.com/help/542-How-to-Integrate-Form-to-PayPal-Checkout

    We will be waiting for your response.

    Best.

  • purposetofunctionllc
    Replied on May 24, 2020 at 7:28 PM
    Hello hope all is well. Were you able to see the photos i sent?
    ...
  • roneet
    Replied on May 24, 2020 at 9:31 PM

    It looks like you attached a screenshot in your latest response. Unfortunately, we can't view it since it didn't reach our support forum. Please open this ticket using the browser and repost the image again so we can see the image you're trying to show us.

    Guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Could you please try login to the PayPal account once more. Please follow these steps. 


    1557328034paypalConnection Screenshot 10

    click additional gateway settings
    -replace submit with PayPal if not done already
    -all “enable” lines to default
    -Click continue. This should add the PayPal buttons on the page.


    If the popup or browser tab couldn't open, maybe your browser prevents the opening new browser tab. Please check your browser settings as in the below image.

    Image result for chrome prevent popup Screenshot 21

    Please check these settings to allow the pop-up:

    https://www.isc.upenn.edu/how-to/configuring-your-web-browser-allow-pop-windows 

    Please connect your Paypal account first then when it says "CONNECTED", click the CONTINUE button at the bottom of the payment settings to save the connection. Also, click additional gateway settings and replace submit button with the PayPal

    GUIDEHow-to-Integrate-Form-to-PayPal-Checkout 

    In general, the integration works, so it could be a browser issue. Please try logging on to an incognito tab or a different browser and do the integration there. If it works, then it is more likely a cache issue with your current browser.

    Thanks.

  • purposetofunctionllc
    Replied on May 24, 2020 at 11:28 PM
    Ok so I resent the picture on the original help section on Jotform. I have
    gigh hopes for this company. Worked really hard on this form.
    ...
  • Sonnyfer JotForm Support
    Replied on May 25, 2020 at 3:52 AM

    Hi there - Yes, we're now able to see the screenshots you sent.

    I went ahead and checked your form and it looks like you're still not connected to your PayPal account to your form.

    1590392988paypp Screenshot 10

    Kindly note that the error message "Order ID is missing" is usually due to PayPal not integrated properly. Please connect it and let us know if you need further assistance.

    Guide: How-to-Integrate-Form-to-PayPal-Checkout 

  • Sonnyfer JotForm Support
    Replied on May 25, 2020 at 3:55 AM

    In addition, you may try using a different browser if the PayPal login window fails to load on your end. I have also cleared your form cache as a precaution.

  • purposetofunctionllc
    Replied on May 25, 2020 at 5:28 AM
    Disregard its working now!!!!! Thank you bery much everyone! I appreciate
    it.
    ...