When customers complete a form and submit, where does it go?

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    Asked on May 23, 2020 at 06:57 PM
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    Answered on May 23, 2020 at 08:03 PM

    The submission data will be stored in JotForm. You can review the data in your My Forms page.

    You can use the Inbox or the JotForm Sheets to review your form submission data.

    By default, the form also have Notification Email. The submission email will be sent to your account email as the default recipient email.

    Let us know if you need further assistance.

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    Answered on May 23, 2020 at 11:28 PM
    Does that mean Jotform will have access to people's personal data?
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    Answered on May 24, 2020 at 12:28 AM

    Hi again, @upstartlending502!

    Kindly be informed that we don't do that unless we have to. A possible scenario is when you're practicing illegal activity within your forms, so we can inspect them and suspend the account if proven guilty.

    Also, when you're having a technical issue with your account, so that we can closely have a look into it.

    However, if you care so much about your privacy that you want even JotForm not to be able to take a look at your account or any associated data, then you have two options to follow:

    1. Enable HIPAA compliance.

    2. Enable form/submission encryption.

    I hope I have been of any help.

    Should you have any further inquiries, we will be more than happy to help.