I dont receive the submissions

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    Asked on June 26, 2013 at 07:13 PM

    My form is http://form.jotformz.com/form/31765522737661

    I don't receive the email test and neither the form submissions.

    I have tryed 2 different emails and servers. Is not in the spam box.


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    Answered on June 26, 2013 at 09:29 PM

    Hi Christiane,

    You are using gmail, is this the email in question? There should be no issues when using gmails.

    The logs indicates that the message was successfully delivered to this email address.

    /var/log/jotform/amazonSES.log:[26/Jun/2013:21:24:20 -0400]  AmazonSES Sent email to gabrielvendasonline@gmail.com -  MessageID:0000013f833b2ba6-98db22ac-7a98-441c-a964-a874bc2773a4-000000 - RequestId:4ad2cab6-dec8-11e2-bff8-23a31197e6e3

    I have also sent a test with your form, kindly review it on your side.

    Let us know here if you continue to have this problem. Thanks!

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    Answered on June 27, 2013 at 11:53 AM

    I Have changed the email gabrielvendasonline@gmail.com to contato@maisglamour.com but the email still goes to gabrielvendasonline@gmail.com . Why this? Maybe cookies or something?

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    Answered on June 27, 2013 at 12:05 PM


    I have made a test submission on your form and based on our mail log, the notification was sent to: contato@maisglamour.com 

    Current Server: /var/log/mail.log:Jun 27 12:03:26 us-app2 sm-mta[2461]: r5RG3I8O002459: to=<contato@maisglamour.com>, delay=00:00:08, xdelay=00:00:08, mailer=esmtp, pri=123940, relay=maisglamour.com. [], dsn=2.0.0, stat=Sent (OK id=1UsEfO-0018uP-IA)

    Thank you.