What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I dont receive the submissions

    Asked by Christiane on June 26, 2013 at 07:13 PM

    My form is http://form.jotformz.com/form/31765522737661

    I don't receive the email test and neither the form submissions.

    I have tryed 2 different emails and servers. Is not in the spam box.


    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 26, 2013 at 09:29 PM

    Hi Christiane,

    You are using gmail, is this the email in question? There should be no issues when using gmails.

    The logs indicates that the message was successfully delivered to this email address.

    /var/log/jotform/amazonSES.log:[26/Jun/2013:21:24:20 -0400]  AmazonSES Sent email to gabrielvendasonline@gmail.com -  MessageID:0000013f833b2ba6-98db22ac-7a98-441c-a964-a874bc2773a4-000000 - RequestId:4ad2cab6-dec8-11e2-bff8-23a31197e6e3

    I have also sent a test with your form, kindly review it on your side.

    Let us know here if you continue to have this problem. Thanks!

  • Profile Image

    Answered by Christiane on June 27, 2013 at 11:53 AM

    I Have changed the email gabrielvendasonline@gmail.com to contato@maisglamour.com but the email still goes to gabrielvendasonline@gmail.com . Why this? Maybe cookies or something?

  • Profile Image

    Answered by moonzkie on June 27, 2013 at 12:05 PM


    I have made a test submission on your form and based on our mail log, the notification was sent to: contato@maisglamour.com 

    Current Server: /var/log/mail.log:Jun 27 12:03:26 us-app2 sm-mta[2461]: r5RG3I8O002459: to=<contato@maisglamour.com>, delay=00:00:08, xdelay=00:00:08, mailer=esmtp, pri=123940, relay=maisglamour.com. [], dsn=2.0.0, stat=Sent (OK id=1UsEfO-0018uP-IA)

    Thank you.