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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal Error: This transaction cannot be processed due to an unsupported currency

    Asked by webprojekter on June 02, 2010 at 12:43 PM
    Now I got my account varified - and now I have a new errror msg.. :(

    "This transaction cannot be processed due to an unsupported currency."

    I use DKK as currency according to your form you do support that.. so can you fix this like really quick? :)

    Regards Brian
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    JotForm Founder

    Answered by aytekin on June 04, 2010 at 05:37 AM
    PayPal's documentation explains this as "The currency code entered by the merchant is not supported." So, you probably will need to use another currency. Is your Paypal account created in the DKK currency? Maybe that's required? 
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    Answered by webprojekter on June 04, 2010 at 06:26 AM
    It is supported my account with paypal..
    And it says usd in my jotform really weird cause I have changed it to DKK several times.. :)
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    JotForm Founder

    Answered by aytekin on June 07, 2010 at 07:19 AM
    Just tested your form and did not get an error like you describe:



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    Answered by webprojekter on June 08, 2010 at 02:59 AM
    Thats the standard you tried.. That works just fine..

    Try this one instead.

    http://www.personligkunst.dk/testafpaypal/

    Thats a testsite I setted up for it
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    JotForm Founder

    Answered by aytekin on June 08, 2010 at 03:08 AM
    Thanks. We will look into it and get back to you.
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    JotForm Founder

    Answered by aytekin on June 08, 2010 at 03:15 AM
    This problem was fixed yesterday. Can you give it a try now?
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    Answered by mcantoni on March 13, 2012 at 11:05 PM

    Hey webprojekter , did you get that currency issue resolved? I am getting the same error with Brazilian currency. Thank you. 

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    Answered by anartwork on March 13, 2012 at 11:07 PM

    Can you please elaborate your concern  and start another thread so we can look into it? Thank you.