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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Improve Server Transfer Upload/Download Speed

    Asked by Zeitgeist Mastering on June 27, 2013 at 09:26 AM

    Hi guys,

    I noticed that I am not alone in this...  I run a business where clients are required to upload files through a form.  The files and pdf of the form should then be connected to my dropbox folder.  On numerous occasions, clients have sent me private emails to say that the upload form was not working!  It is starting to be a real concern as I am losing time and business.  As I am sure you can understand, the system must work flawlessly and must for successful and satisfactory business operation.

    I also find the forms slow to load on the page and uploads to be incredibly slow!  So I guess you might say I am not very happy with the service & only opted for it since it did integrate with Paypal & Dropbox seemingly easily.  It would be really great if you could incorporate a KB/s meter into form uploads to monitor the upload rate.

    Sometimes, the file upload works OK but then the file does not connect with DROPBOX... Just the PDF.

    Also, another problem is that sometimes, the form does not load up completely and I have to refresh the page (sometimes even several times in a row!)...  Very unprofessional look for me.

    I have been able to replicate the problem at my end so I know that it is not a server issue.  I also know that my domain has not had any issues at the time I achieved the error so this suggests a buggy form script.

    I will have to now seek a programmer to create my form from scratch - one that is reliable as it seems that Jotform is only good for very basic forms...  Or perhaps I am mssing something and you can point me in the right direction?

    However, any attempt to fix this at your end would not go unoticed...

    Page URL:
    http://www.zeitgeistmastering.com/order.html

    dropbox uploads Emails form script JotForm problem
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    Answered by jefreylandicho on June 27, 2013 at 10:03 AM

    Can you please try to reingrate the dropbox and replace the current embed script code with IFRAME embed tag as the current embed script code might be having some conflict with the other scripts installed in your website. 

    If the issue still persist, please contact us again and tell us how we could replicate the same issue as I am unable to replicate the same issue in my end.

  • Profile Image

    Answered by ZeitgeistMastering on June 27, 2013 at 10:16 AM

    I will certainly give that a shot...  thanks!

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    Answered by ZeitgeistMastering on June 27, 2013 at 12:01 PM

    This will take some time before I can assess whether or not this will fix my problems.  In the meantime, I have a question:

    How many kilbytes per second do you get per second when you upload?  Obviously this depends on you ISP and how close you are to the server but the reason I ask is that using Jotform I get a much slower upload speed than with wetransfer.com (for example)...

    Is there anyway to speed this up?

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    Answered by jefreylandicho on June 27, 2013 at 12:26 PM

    Yes you are right. There are many things that could affect the download/upload speed. My ISP upload  speed is 1.25Mbps according to speedtest.net. You can try optimizing your website by following the guidelines in google speed test and see if it helps improving your site speed.

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    Answered by ZeitgeistMastering on June 27, 2013 at 12:51 PM

    Ah, perhaps you misunderstood my question...  My website is fast... no problem there!

    I am referring specifically to the file upload time via JOTFORM...  So this is related to the server of the jotform end no doubt.  I am wanting to increase upload speeds in the form on my website.  This should operate as fast as my ISP will allow but as I said... Uploads with other sites are much faster than with through my Jotform....  ???

    Approx 30 kb/s through Jotform form

    Approx 110 Kb/s uploading file to wetransfer.com

    These measurements are from the same place and consequently same ISP

    Thanks

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    Answered by jeanettebmz on June 28, 2013 at 01:26 AM

    I understand your point and I am forwarding a ticket with your concern to see if this can be improved

    Kind regards

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    Answered by ZeitgeistMastering on June 29, 2013 at 04:34 PM

    I appreciate that and look forward to hearing what the experts have to say about this... thanks...

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    JotForm Support

    Answered by EltonCris on June 29, 2013 at 10:52 PM

    @ZeitgeistMastering

    We will let you know here once we get informations from the higher ups about this or they're maybe the one who will provide updates to this thread.

    Your patience is greatly appreciated!

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    Answered by Zeitgeist Mastering on July 23, 2013 at 05:23 PM

    Was I patient enough yet :) ?  any word?  thanks...

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    Answered by jefreylandicho on July 23, 2013 at 05:46 PM

    Our developers are still working on this matter and already marked as important. We will update you as soon as we hear from them. Thank you for your patience.

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    Answered by ZeitgeistMastering on October 02, 2013 at 02:33 PM

    Hi there, Still working?  I don't mean to be rude but you guys work really slowly!!!  Well over 3 months now...

    I think I need to come up with another solution now and get a professional form built that allows for efficient uploads and some better reliability/stability....

    A shame really as the concept is excellent!

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    JotForm Support

    Answered by guilledutra on October 02, 2013 at 04:21 PM

    Hi,

    I can see that this issue was already assigned to one of our developers with "important" priority, as soon as we get some news we will let you know, 

    thanks for your patience.

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    Answered by Surfline on October 31, 2013 at 02:03 PM

    I'm starting to think we made a mistake by going with this service with the upload speed being so slow. Our upload speed is 18mbps and it's taking well over an hour for a 200mb file to upload. I tested on both the embed and the direct link.

    Is this going to be addressed soon?

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    Answered by EliezerN on October 31, 2013 at 03:24 PM

    @Surfline

    Thanks for informing us about your experience with the upload function. However, we would appreciate if you open a new thread to post your questions so that we can give you the proper assistance to your concern. That will help us to avoid any confusion with all previous the questions and answers of this thread and will allow us to find the better solution.

    Thanks

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    Answered by treasureonthewall on July 10, 2014 at 01:32 PM

    I AM HAVING THE SAME PROBLEM LOOKS AS IF THEY HVENT SORTED IT OUT YET .. SO SLOW TO USE THE UPLOAD FORMS .. LOSING CUSTOMERS EVERYDAY....NOT GOOD 
  • Profile Image

    Answered by jessegspiegel on September 14, 2014 at 10:29 PM

    I

    agree. No need for a new thread as the issues and sentiment conveyed by @ZeitgeistMastering mirror my own. 

    1) speed of the upload is way to slow.

    2) ZeitgeistMastering asked in his initial inquiry if you could add an indicator that would allow the uploader to see progress (i.e . something that would show a % completed). Is that something that is possible or can that can be added? As the wait time is so long, it would be good for people to at least know that the upload is working however slowly that may be happening.

    Thanks

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    Answered by MarieSOS on February 18, 2016 at 03:40 AM

    Hi same problem too slow upload from link and sometimes never finishes then crashes. As you guys hoping for an answer as otherwise it does everything on the tin design wise and functionality  except actually work in the real world.