Header Menu: Open pages on a new tab.

  • Profile Image
    batyalevy
    Asked on May 25, 2020 at 01:26 PM

    When I go to the "support" page, it opens it up in the same browser as my jotform builder. Is it possible to set it up so that the support stuff pops up in a new browser?



    This is a re-post of a comment on How to Create an Excel Report

  • Profile Image
    Kenneth_C
    Answered on May 25, 2020 at 01:58 PM

    Thank you for reaching support,

    May we know from what page or link have you tried to access the support page and experience the issue?

    Can you also send us a screenshot of that page, that could help too: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will be waiting for your response.

    Thank you for your patience.

    Best.

  • Profile Image
    batyalevy
    Answered on May 25, 2020 at 04:28 PM
    Thank you for your response!
    It is when I access it from "My Forms"https://www.jotform.com/myforms
    By the way, is there a way to access the help feature when I am editing a document. From this screen:https://www.jotform.com/build/201443603425041
    Thank you again for your help!

    Sincerely,Batya Levy
    On Monday, May 25, 2020, 01:58:59 p.m. EDT, JotForm wrote:

    A new response has been received: Answered by Kenneth_C

    Thank you for reaching support,
    May we know from what page or link have you tried to access the support pageand experience the issue?
    Can you also send us a screenshot of that page, that could help too: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
    We will be waiting for your response.
    Thank you for your patience.
    Best.
    View this thread on browser » Unsubscribe Thread 1590429535
    ...
  • Profile Image
    Kevin_G
    Answered on May 25, 2020 at 04:52 PM

    I'm afraid that there is no way to configure the links on the menu to open a new tab, I have opened a feature request for this, although we cannot provide an ETA, we will keep you updated via this ticket. 

    Regarding the other question, this was moved to a different ticket so we can assist you better and avoid confusion, we will continue assisting you here: https://www.jotform.com/answers/2345314


    Thanks. 

  • Profile Image
    batyalevy
    Answered on May 25, 2020 at 05:28 PM
    Thank you for all your help!
    Sincerely,Batya
    On Monday, May 25, 2020, 04:52:15 p.m. EDT, JotForm wrote:

    A new response has been received: Answered by Kevin_G

    I'm afraid that there is no way to configure thelinks on the menu to open a new tab, I have opened a feature request for this,although we cannot provide an ETA, we will keep you updated via thisticket. 
    Regarding the other question, this was moved to a different ticket so we canassist you better and avoid confusion, we will continue assisting you here: https://www.jotform.com/answers/2345314
    Thanks. 
    View this thread on browser » Unsubscribe Thread 1590439933
    ...
  • Profile Image
    Kevin_G
    Answered on May 26, 2020 at 12:00 AM

    I forgot to mention that links can be opened in a new tab by using a combination of Ctrl + Clicking on it (if you use Windows) or Command + Clicking on the link (if you use Mac). This works with any links regardless the menu configuration.