What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Any known issues with submitting Signature image files from mobile browsers?

    Asked by pat67801 on June 27, 2013 at 10:03 AM

    Our company is having our employees submit a form with customer's signatures while out in the field using their smart phones (a mixture of Android and iPhone). Most work fine with the signature images coming in with the submitted forms; however, some come in with a broken image.  We are having the employees link directly to the form, not embedded in our website.

    Are there specific mobile browsers that you would recommend we use to ensure these signature images come through?

    Mobile Android
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    Answered by jefreylandicho on June 27, 2013 at 10:14 AM

    For mobile browser, we highly suggest using Chrome or Opera Mini. I would also recommend using the Iframe embed script if you have embedded the form in a website.

    If you are stil having trouble with the broken images, please do contact us again.

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    Answered by spott3r on August 14, 2013 at 06:35 PM

    I've noticed that Android users are reporting issues with submitting signature from their devices

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    Answered by khrisell on August 14, 2013 at 07:11 PM

    Hello spott3r,

    Kindly open a new thread so we can better track the issues, requests and solutions users are having. To assist you better and avoid confusion.

    Thank you and looking forward to assist you.