Any known issues with submitting Signature image files from mobile browsers?

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    pat67801
    Asked on June 27, 2013 at 10:03 AM

    Our company is having our employees submit a form with customer's signatures while out in the field using their smart phones (a mixture of Android and iPhone). Most work fine with the signature images coming in with the submitted forms; however, some come in with a broken image.  We are having the employees link directly to the form, not embedded in our website.

    Are there specific mobile browsers that you would recommend we use to ensure these signature images come through?

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    jefreylandicho
    Answered on June 27, 2013 at 10:14 AM

    For mobile browser, we highly suggest using Chrome or Opera Mini. I would also recommend using the Iframe embed script if you have embedded the form in a website.

    If you are stil having trouble with the broken images, please do contact us again.

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    spott3r
    Answered on August 14, 2013 at 06:35 PM

    I've noticed that Android users are reporting issues with submitting signature from their devices

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    khrisell
    Answered on August 14, 2013 at 07:11 PM

    Hello spott3r,

    Kindly open a new thread so we can better track the issues, requests and solutions users are having. To assist you better and avoid confusion.

    Thank you and looking forward to assist you.