Jotform emails still not working

  • Profile Image
    omacworld
    Asked on June 27, 2013 at 10:14 AM

    I've been having problems with email notifications for a few months now.  I tried the suggestion of changing the sender to "noreply@jotform.com" and it still doesn't work.  I've checked my mail log on the receiving server, and mail never gets to it.  So, it appears the mail is never leaving jotform.  Please check the outgoing mail logs for mail to web@omacworld.com.

  • Profile Image
    jefreylandicho
    Answered on June 27, 2013 at 10:26 AM

    Your email address was listed in our bounce listing with the following reason.

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'

    I have removed your email address and you should be able to received your form email notification again.  To prevent your email address from being listed again, I would suggest Whitelisting Jotforms IP Addresses.

    We apologize for this inconvenience it has caused you and if you are still having trouble receiving your form email notification, please do contact us again