What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform emails still not working

    Asked by omacworld on June 27, 2013 at 10:14 AM

    I've been having problems with email notifications for a few months now.  I tried the suggestion of changing the sender to "noreply@jotform.com" and it still doesn't work.  I've checked my mail log on the receiving server, and mail never gets to it.  So, it appears the mail is never leaving jotform.  Please check the outgoing mail logs for mail to web@omacworld.com.

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    Answered by jefreylandicho on June 27, 2013 at 10:26 AM

    Your email address was listed in our bounce listing with the following reason.

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'

    I have removed your email address and you should be able to received your form email notification again.  To prevent your email address from being listed again, I would suggest Whitelisting Jotforms IP Addresses.

    We apologize for this inconvenience it has caused you and if you are still having trouble receiving your form email notification, please do contact us again