EDITOR CHANGES NOT SAVING

  • Transcendence_Media
    Asked on May 25, 2020 at 2:31 PM

    I have been trying to edit an important and lengthy Paragraph box (inserted from the BASIC form elements). The problem is that, very often, when I click to open it, all the content disappears and the Paragraph box becomes empty.  This requires constant reverting.  Also, sometimes my changes do not save, even after clicking the check mark icon.  For example, I made significant changes and additions yesterday.  However, after opening the document today, none of those changes appeared.  Is there a technical bug with this Paragraph element?

  • Ivaylo JotForm Support
    Replied on May 25, 2020 at 3:29 PM

    I tested the Paragraph form element and it worked fine. It seems that there is not a bug. Can you please test with a different browser?

    When you encounter that it does not save the changes, you can try to use the Revision History feature. It makes it possible for you to review older versions of your forms and when necessary, revert your form back to an older version. You can check and follow this guide:

    https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    Let us know if you need any further assistance.