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newlifepsychologyAsked on May 25, 2020 at 4:46 PM
Ok - This is starting to become very unhelpful.
My account in suspended. I need the form to be deleted and a return to the old form. My clients are currently unable to pay me.How do I get a phone call with someone to resolve thisWade Benjamin # 1-306-444-2644On May 25, 2020, at 11:30 AM, JotForm <noreply@jotform.com> wrote:Answered by VincentJayYour account got suspended because one of your forms is collecting credit card information using basic fields.
We need to remove the guilty fields before we can activate your account. Please check our terms of use for more information. Here's the link: https://www.jotform.com/terms/
Let us know if that is okay with you.
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VincentJayReplied on May 25, 2020 at 5:38 PM
Sorry for the inconvenience.
I removed the guilty fields. Screenshot:
I also activated your account back to good status. You can now use your account and forms.
Let us know if you need further assistance. Thank you.