Account Suspended

  • Profile Image
    Bill Elwell 
    Asked on May 26, 2020 at 12:51 PM

    Hi I can't get into my account it say's the account has been suspended. Did I do something wrong? Please advise

    Thanks

    Bill Elwell

  • Profile Image
    Kenneth_C
    Answered on May 26, 2020 at 02:00 PM

    Thank you for reaching support,

    The account has been suspended due to the collection of sensitive information which is a violation of our Term os Use: https://www.jotform.com/terms/

    1590515522h1.png

    If you wish to enable payment transactions on the form please follow this guide: https://www.jotform.com/help/47-Order-Form-Basics

    If you would like to enable Payment Authorizations here the guide: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    I will be reactivating the account but please be reminded to remove the offensive fields on these forms to avoid suspension: 201333631411035, 201332700557042, 201333984342049, 201333891700044, 201302776790152

    I hope this helps.

    Best.

  • Profile Image
    sai5839448
    Answered on May 26, 2020 at 02:17 PM

    Thank