Square Form: How do I cancel a pending payment for a client?

  • hrkimmie
    Asked on May 26, 2020 at 5:24 PM

    One of my client's needs to upgrade the package they chose.  How can i go in and cancel the payment on Jot's side.  It is a pending charge as of right now on my side because i've set it up that way, but I need to cancel the whole thing and have them choose the correct package.  Should i just have them resubmit the form or can i go in an edit it and submit the correct information for them?

  • Mike
    Replied on May 26, 2020 at 8:35 PM

    The user will need to resubmit the form.

    If you would like to process payments immediately, disable the Authorization Only option in the Square payment field.

    Square Form: How do I cancel a pending payment for a client? Image 1 Screenshot 20

    The current authorization will expire in 6 days, so the amount will be automatically returned to the user.