Unable to log into my account

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    Jasmin M 
    Asked on May 27, 2020 at 01:00 AM

    Good afternoon,

    My name is Jasmin from Lincoln College. We currently use your services and recently my email address has been added to Jot Form. I tried to reset my password but it's not sending to my email and I've checked my spam folder. Can you please confirm if my email has been registered with Jot Form?


    Thanks!

    Jas

  • Profile Image
    Sam_G
    Answered on May 27, 2020 at 04:31 AM

    Hi Jas,

    Thank you for contacting Support.

    Upon checking, we couldn't find an account registered under your email.

    May we ask if you have already created a form? If so, may we ask for the form URL? 

    Guide:https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    We will wait for your response.



  • Profile Image
    Jasmin M 
    Answered on June 01, 2020 at 10:28 PM
    Hi Sam,
    Thank you for your response. My mistake, we have an account for the company and don’t have individual logins.
    Thanks,
    Jasmin
    ...
  • Profile Image
    Kiran
    Answered on June 02, 2020 at 02:24 AM

    No problem. Glad to see that the issue is now resolved with your account login. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.  

    Thank you for using Jotform!