Unable to log into my account

  • Jasmin M
    Asked on May 27, 2020 at 1:00 AM

    Good afternoon,

    My name is Jasmin from Lincoln College. We currently use your services and recently my email address has been added to Jot Form. I tried to reset my password but it's not sending to my email and I've checked my spam folder. Can you please confirm if my email has been registered with Jot Form?


    Thanks!

    Jas

  • Sam_G
    Replied on May 27, 2020 at 4:31 AM

    Hi Jas,

    Thank you for contacting Support.

    Upon checking, we couldn't find an account registered under your email.

    May we ask if you have already created a form? If so, may we ask for the form URL? 

    Guide:https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    We will wait for your response.



  • Jasmin M
    Replied on June 1, 2020 at 10:28 PM
    Hi Sam,
    Thank you for your response. My mistake, we have an account for the company and don’t have individual logins.
    Thanks,
    Jasmin
    ...
  • Kiran Support Team Lead
    Replied on June 2, 2020 at 2:24 AM

    No problem. Glad to see that the issue is now resolved with your account login. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.  

    Thank you for using JotForm!