What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account HELP!

    Asked by l4its on June 28, 2013 at 11:24 AM

    Why is my account suspended? I tried to log in and I got a message that my account has been suspended. Please resolve this now

    Due to terms of use violation, your account has been suspended. If you think this is a mistake please contact us to resolve this issue.
    JotForm style message interlogy
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    Answered by sidharth_kch on June 28, 2013 at 12:22 PM

    @l4its

    I have already responded to you on your other thread: http://www.jotform.com/answers/234927-

    Thanks,

    Sidharth

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    Answered by l4its on June 28, 2013 at 12:30 PM

    Thank you, I just saw the email. Sorry about the double post.

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    Answered by sidharth_kch on June 28, 2013 at 12:57 PM

    @l4its

    You are welcome.

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth

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    Answered by grindkingmedia on June 28, 2013 at 02:46 PM

    my account is not working, i started one a few days ago.  i cant seem to log in and the forms i built and used on my site dissapeared. i tried to register again but it says my email is already registered. I try to sign in but no response when i do. my email from your site says my username but when i use the reset password link via your email the screen says user is not registered. I am confused. can i get some help today?

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    Answered by pinoytech on June 28, 2013 at 03:36 PM

    @grindkingmedia,

    Your account "grindkingmedia" seems to be working fine on my end upon checking as well as this three forms of yours.

    Have you tried already clearing your browser cache and cokies? If not, can you please give a try as well as clearing your form cache if that fixed the issue or not.

    If the said issue still persist, can you please open a separate thread for further assistance.

    Thank you!