What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How does the response email work

    Asked by shannon4kate on June 28, 2013 at 02:08 PM

    Hi,

     

    I may be confused, I wanted to set up so when the form is submitted, we recieved and email and the person submitting the form also reseived one. I tested the form and I recieved an email the info was added to our Google docs but the email address I put in the form did not recieve an email.

     

    Is it possible to send the form for thier records? or did I misunderstand this part.

     

    Thanks

    Shannon Flaherty

  • Profile Image

    Answered by sidharth_kch on June 28, 2013 at 02:33 PM

    @shannon4kate

    I checked your form's auto responder setup and dont see any issue with that. I checked our email server logs and the email was not delivered. Most probably the reason for this email message were not delivered is due to some problems with AOL's mail server:

    /var/log/mail.log:Jun 28 14:22:21 us-app2 sm-mta[27960]: r5SH7x1O031861: to=<shan61f@aol.com>, delay=01:14:22, xdelay=00:00:00, mailer=esmtp, pri=663786, relay=mailin-03.mx.aol.com., dsn=4.0.0, stat=Deferred

    Request you to please check your auto responder with a non AOL email id and see if you continue to have this issue.

    Thanks,

    Sidharth