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sueswimstoriesAsked on May 27, 2020 at 1:15 PM
I only require one form. I don't want the branding and would like to include drop-down menus for some of the fields as well as integrate into the payment system. I understand that if I want these features, I need to up-grade. If I pay for a one month subscription, and make the changes I need, does it remain this way for perpetuity even if I downgrade my account?
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Lorenz JotForm SupportReplied on May 27, 2020 at 3:57 PM
Hi,
Unfortunately, removing the JotForm branding is only possible with paid accounts. For the drop-down menus and payment integration, you can still use them even if you're on a free subscription.
Please be informed that if you pay a subscription for 1 month, and for example you tried disabling the branding, it will not remain disabled if you downgrade your account back to free.
Should you need further information, please let us know.
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SUEOReplied on May 28, 2020 at 4:58 AM
Thank you.
I have logged in this morning and none of my forms are there!!! Help? where are they?
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Bojan Support Team LeadReplied on May 28, 2020 at 6:51 AM
Greetings and thank you for your message.
I was able to find your other ticket related to your problem. You can access it on the following link:
https://www.jotform.com/answers/2352073If you have any questions, please post them in the new ticket.
Thank you for your cooperation.