What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Money has been taken for upgrading my account but it still says im over my limit!!

    Asked by nickbutcher on June 28, 2013 at 03:41 PM


    i upgraded my account this month because i ran out of payment submission. my payment has come out of my paypal account but my account status is still 'free'.

    why is this? i have only just realised meaning my account has been blocked for a week? 



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    Answered by jeanettebmz on June 28, 2013 at 06:38 PM

    We are very sorry for this inconvenience, the problem is that when paying the subscription, the user was not defined


    Subscription Details


    Date of sign up:  Jun 23, 2013

    Subscription Name:  JotForm premium monthly

    Subscription Number:  S-2PS145489V072171X

    Custom Number:  undefined-monthly

    Subscription Terms: $9.95 USD for the first month
    The best course of action would be to cancel and refund this subscription. Then you should login in the correct account and go to the Pricing page and from there re-upgrade using Paypal