Money has been taken for upgrading my account but it still says im over my limit!!

  • Profile Image
    nickbutcher
    Asked on June 28, 2013 at 03:41 PM

    hello,

    i upgraded my account this month because i ran out of payment submission. my payment has come out of my paypal account but my account status is still 'free'.

    why is this? i have only just realised meaning my account has been blocked for a week? 

     

    thanks

  • Profile Image
    jeanettebmz
    Answered on June 28, 2013 at 06:38 PM

    We are very sorry for this inconvenience, the problem is that when paying the subscription, the user was not defined

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    Subscription Details

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    Date of sign up:  Jun 23, 2013

    Subscription Name:  JotForm premium monthly

    Subscription Number:  S-2PS145489V072171X

    Custom Number:  undefined-monthly

    Subscription Terms: $9.95 USD for the first month
    The best course of action would be to cancel and refund this subscription. Then you should login in the correct account and go to the Pricing page and from there re-upgrade using Paypal