What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    URGENT! My forms no longer work !!!!

    Asked by Franckhelin on June 28, 2013 at 05:20 PM

    Hello,

     

    No more of my forms do not work! The forms will not be displayed anywhere or on facebook or on my website, or smartphone! Or when it appears (iframe only) I get the following message "Form Disabled This form has been disabled." Details: Form About did not pass status check "Or when the form is not displayed I get the following message: "Form not found. This form is disabled "

     

    We must solve this problem as soon as possible!!

     

    Thank you.

    Page URL:
    http://www.franck-helin.com.preview10.oxito.com/essai-formulaire-conco<br/>urs

    Screenshot
    My Forms problem message status
  • Profile Image

    Answered by jeanettebmz on June 28, 2013 at 06:00 PM

    We apologize for this inconvenience. The problem with your account is  that it was automatically suspended by our phishing detection system 

    Let  me explain you that phishers will use our Form builder to make forms to catch passwords or credit card sensitive information into plain unlabeled text fields which are usually made on untitled forms , and this behavior violates our Terms of use.
    Fighting with real phishers is an everyday task and cannot be manually done. We ought to control this in order to be compliant with Internet Regulations, otherwise our site might penalized as it was back in February ,2012 due to phishing forms stored into our servers.
    So , in order to control phishers we have implemented this system as we have millions of forms already hosted by our servers.

    However, this system works only with Free and Guest accounts. Our paid accounts get a different treatment and are bypassed by the Phishing detection system. We have a dedicated team of people to manually review forms so paid accounts will remain intact, unless they determine that a paid account is a real phisher

    Kind regards