I am getting NaN in a PDF document

  • Profile Image
    James 
    Asked on May 28, 2020 at 12:00 AM

    Hello,


    I am getting NaN in a PDF document for the Payment Settings widget, how do I stop or fix this?


    Regards,

    James

  • Profile Image
    Welvin
    Answered on May 28, 2020 at 03:19 AM

    Hi James,

    I'm sorry, but can you please share the form in question? 

    In the meantime, try removing the payment field in the PDF, reload the PDF editor, and add back the payment field to see if that will do it.

    Thanks

  • Profile Image
    James 
    Answered on May 28, 2020 at 03:29 AM

    Thanks, that seemed to have worked.

  • Profile Image
    Welvin
    Answered on May 28, 2020 at 04:32 AM

    That's great to know. Please contact us again if there are any problems.

  • Profile Image
    James 
    Answered on June 02, 2020 at 02:33 AM

    It is happening again, this time removing the payment field in the PDF, reloading the PDF editor and adding it back in no longer fixes it.

  • Profile Image
    ashwin_d
    Answered on June 02, 2020 at 05:40 AM

    What is your Jotform account username or the email address you have used in your account profile? I am unable to find any account with your email address.

    Please let us know the form in which you are having this issue with and we will take a look.

    We will wait for your response.