I am getting NaN in a PDF document

  • James
    Asked on May 28, 2020 at 12:00 AM

    Hello,


    I am getting NaN in a PDF document for the Payment Settings widget, how do I stop or fix this?


    Regards,

    James

  • Welvin Support Team Lead
    Replied on May 28, 2020 at 3:19 AM

    Hi James,

    I'm sorry, but can you please share the form in question? 

    In the meantime, try removing the payment field in the PDF, reload the PDF editor, and add back the payment field to see if that will do it.

    Thanks

  • James
    Replied on May 28, 2020 at 3:29 AM

    Thanks, that seemed to have worked.

  • Welvin Support Team Lead
    Replied on May 28, 2020 at 4:32 AM

    That's great to know. Please contact us again if there are any problems.

  • James
    Replied on June 2, 2020 at 2:33 AM

    It is happening again, this time removing the payment field in the PDF, reloading the PDF editor and adding it back in no longer fixes it.

  • Ashwin JotForm Support
    Replied on June 2, 2020 at 5:40 AM

    What is your JotForm account username or the email address you have used in your account profile? I am unable to find any account with your email address.

    Please let us know the form in which you are having this issue with and we will take a look.

    We will wait for your response.