What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to uncheck check box

    Asked by elegantclothing on June 29, 2013 at 09:51 AM

    i have a paypal form on my website and i have different options requiring customers to check boxes how ever when the form is opened one of the items is already automatically checked and cannot be unchecked meaning customers who do not want this item are complaining that they cannot uncheck that box as they do not want this item how can i get rid of this automatic check in the box ? i have added a link to show this form if u open the link and try to uncheck 'airmax' it wont uncheck

    Page URL:
    https://secure.jotformeu.com/form/31505194152346

    check paypal form different checked
  • Profile Image

    Answered by jefreylandicho on June 29, 2013 at 10:19 AM

    Please untick the 'Selected by Default'   in your PayPal product setting and it should resolved the issue. If the issue still persist, please untick the Required field as well.

    Kindly contact us again if you need further assistance regarding this matter.