What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    changing email receipent doesn't work

    Asked by hossen52 on June 29, 2013 at 10:13 AM

    When I follow the instructions and change the email receipent it still goes to my email and that is not what I want. I want the form to go to the website owners email. How do I do this? Do I have to pay to be able to make this happen

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    Answered by jefreylandicho on June 29, 2013 at 10:58 AM

    Are you using the Test Email button to test the new email address you have set? The Test Email button would only send an email notification to the account holder's email address. You will need to do an actual form submission if you want to test another email address for receiving the form email notification. You do not have to pay anything make other email address receive the form notification. 

    If you are still having an issue with the email notification, please contact us again.

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    Answered by hossen52 on July 01, 2013 at 12:31 PM
    Is there someplace I can go to see the php code to be sure the email is the correct one? I did it just like you said but my client says she is not getting them!

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    Answered by sidharth_kch on July 01, 2013 at 01:11 PM


    You can check the email id by logging in to your jotform account. Please refer this guide for more information :  http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Let us know if you need further assistance.