The link to the form that I am sending in my emails is now not working.

  • Zagata
    Asked on May 28, 2020 at 4:09 PM

    I had a link on the email it was working but I was not getting the emails back. 
    You helped me with that  I have changed per your suggestion.


    Now I cannot get the link to work in the test emails that I am sending out. I get this message when I click the link.

    Safari cannot open the page. The error was : "The URL can't be shown"


    Is this an issue with jotform or my email that I am sending from.

    Thank you


  • Amin JotForm Support
    Replied on May 28, 2020 at 7:16 PM

    Hi there, @Zagata!

    Thanks for reaching out to us!

    We sincerely apologize for any inconvenience you may have encountered.

    Kindly be informed that I have checked your form email notification and can see that there's no link within it except the "edit_submission" and "all_submissions" links as shown below:

    1590707438Screenshot 2020 05 29 The Easi Screenshot 10

    If you're having issue with these two links, that's because you're using TEST email to check them.

    That's why I would like to kindly ask you to test them by real-submitting the form, not using test email.

    I hope I have been of any help.

    Should you have any further inquiries, we will be more than happy to help.