Long form loads slow while editing or previewing it.

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    FRANDURE
    Asked on May 28, 2020 at 10:41 PM

    My form contains about 100 questions, taking 500 pictures, 100 comments etc.

    First I hardly made a new form and edit someting in it, JotForm has continuosly given me

    a strange message as followed screen shot, so I couln't edit any more.

    Help me, please..



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    gerardw
    Answered on May 29, 2020 at 02:14 AM

    Firstly, a form with that many questions and pictures will definitely take time to load. The error shown above looks to be a temporary glitch. I checked your form builder page and there doesn't seem to be any error now. I have additionally cleared your form cache too.

    If you are still seeing this error, please let us know.

    I would suggest to you check my colleague's suggestion on your previous ticket: https://www.jotform.com/answers/2345950-Form-is-loading-very-slow-Can-we-have-a-solution 

  • Profile Image
    FRANDURE
    Answered on May 29, 2020 at 03:30 AM

    Thank you your help.
    I tried after read your answer to me but I still struggled loading problem and gave me the same error i experienced.

    Please give me a solution to trobleshoot it.


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    gerardw
    Answered on May 29, 2020 at 06:10 AM

    Please check my colleague's response on your previous ticket: https://www.jotform.com/answers/2345950 

    I would request you to follow up on your issue on the previous ticket to avoid confusion.

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    FRANDURE
    Answered on May 29, 2020 at 12:12 PM

    I alredy set your colleague's reponse on my form 201482758486466

    https://www.jotform.com/build/201482758486466/settings.

    1590768755리로드페이지 에러3.PNG

    but the symptom I met is same as before.

    1590768723리로드페이지 에러2.PNG

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    ashwin_d
    Answered on May 29, 2020 at 01:44 PM

    I am not sure why you are not able to save the change in your form and error is displayed. I have already disabled the autofill setting in your form and responded to you in other thread: https://www.jotform.com/answers/2345950  

    Please test your form again and see if it is loading correctly now.

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    FRANDURE
    Answered on May 29, 2020 at 09:33 PM

    I tried many times since got your answer but JotForm couldn't save change she tried continously, after all displayed an error.(see image below)

    1590802371리로드페이지 에러2.PNG

    but my chrome browser displayed in the end as followed screenshot.

    1590802311리로드페이지 에러4.PNG 

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    Kevin_G
    Answered on May 29, 2020 at 11:38 PM

    I have tried to check your form and this crashed my browser. This seems to be happening due to the number of elements and resources this needs to load, I will be escalating this issue to our back-end team so we can have this checked further. 

    We will keep you updated via this ticket.