Payment field not following conditions set

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    laughlin86
    Asked on May 29, 2020 at 04:25 PM

    I have conditions set on the payment widget (to not display nor require) based on answers to previous questions and it doesn't appear to functioning

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    Jovanne_A
    Answered on May 29, 2020 at 06:34 PM

    Hi, thank you for reaching out to us.

    Unfortunately, your payment field is set as required upon submission. However, you can pass a calculation to a payment field using Form Calculation Widget and conditional logic. I made a sample form for your reference.

    15907914243a.gif

    Here is a guide on how to How to Pass a Calculation to a Payment Field

    Here is also a sample form I have created for your reference: https://form.jotform.com/201496924218055

    Let us know if you need further assistance.

  • Profile Image
    laughlin86
    Answered on May 29, 2020 at 07:28 PM
    I don’t understand why the payment field is set as required? I don’t have it required in the widget, and it shouldn’t even be displaying to the user.

    How do I pass the calculation field to the paypal product integration?

    ...
  • Profile Image
    Jovanne_A
    Answered on May 29, 2020 at 08:10 PM

    Hi, please disregard my previous response.

    I have cloned your form and found out a possible workaround to the issue.

    Please try to hide the payment field by clicking the link.

    15907973614b.png


    Let us know if this works for you.

  • Profile Image
    laughlin86
    Answered on June 02, 2020 at 04:28 PM
    Hiding the field does not stop the form from pushing the user to PayPal

    ...
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    Jovanne_A
    Answered on June 02, 2020 at 05:37 PM

    Hi, thank you for your response.

    Unfortunately, there is no way to associate user selections with the form products. You may consider calculating the Total amount based on user selections and forwarding it to the payment Total.

    You may check these guides:

    1) How to perform calculation in the form.

    2) How to assign calculation value.


    3) How to pass a calculation to a payment field.



    I made a sample form for your reference:
    https://form.jotform.com/201536497356058


    159113380219.gif



    Let us know if you need further assistance.