My account suspended: Collecting sensitive information

Please reactivate my account 

Please reactivate my account 

I have checked your account and it was automatically suspended by our system due to the following forms that have Social Security Number field.

Request for Taxpayer Identification Number and Certification

https://form.jotform.com/201496024219047

Request for Taxpayer Identification Number and Certification

https://form.jotform.com/201496739388067

We will have to delete the suspicious field on those forms, with your permission, so we can reactivate your account.

Once your account is activated, we strongly suggest that you include in your form the following widgets.

Signature widget — How-to-Add-an-E-Signature-to-Your-Form

Terms&Conditions widget — Adding-a-License-Agreement-to-a-Form

The widgets will serve as proof that your respondents agreed to have their sensitive information collected.

Or, just make sure your form is encrypted.

What-are-Encrypted-Forms-and-how-to-use-them-as-expert

We will wait for your response.

I was trying to create a W9 form and this is why that happened. Now I know I can’t do that

You can delete the whole form to reactivate my account.

Hi again, Daye!

Thank you for confirming.

Kindly be informed that I've successfully deleted the offending fields, then reactivated your account. You may login now with no issues at all.

Moreover, you may collect these kinds of information only if you comply with the guidelines previously given by my colleague.

I hope I have been of any help.

Should you have any further inquiries, we will be more than happy to help.