My account suspended: Collecting sensitive information

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    Daye 
    Asked on May 29, 2020 at 06:08 PM

    Please reactivate my account 

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    Daye 
    Answered on May 29, 2020 at 06:26 PM

    Please reactivate my account 

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    Mike_G
    Answered on May 29, 2020 at 09:32 PM

    I have checked your account and it was automatically suspended by our system due to the following forms that have Social Security Number field.

    Request for Taxpayer Identification Number and Certification

    https://form.jotform.com/201496024219047

    Request for Taxpayer Identification Number and Certification

    https://form.jotform.com/201496739388067

    1590802021zt21_22_26.png

    We will have to delete the suspicious field on those forms, with your permission, so we can reactivate your account.

    Once your account is activated, we strongly suggest that you include in your form the following widgets.

    Signature widget — How-to-Add-an-E-Signature-to-Your-Form

    Terms&Conditions widget — Adding-a-License-Agreement-to-a-Form

    The widgets will serve as proof that your respondents agreed to have their sensitive information collected.

    Or, just make sure your form is encrypted.

    What-are-Encrypted-Forms-and-how-to-use-them-as-expert

    We will wait for your response.

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    Daye 
    Answered on May 30, 2020 at 09:20 AM

    I was trying to create a W9 form and this is why that happened. Now I know I can’t do that

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    Daye 
    Answered on May 30, 2020 at 09:22 AM

    You can delete the whole form to reactivate my account.

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    Amin_N
    Answered on May 30, 2020 at 04:00 PM

    Hi again, Daye!

    Thank you for confirming.

    Kindly be informed that I've successfully deleted the offending fields, then reactivated your account. You may login now with no issues at all.

    Moreover, you may collect these kinds of information only if you comply with the guidelines previously given by my colleague.

    I hope I have been of any help.

    Should you have any further inquiries, we will be more than happy to help.