Need to stop auto-renewal and let subscription expire

  • temspto1
    Asked on May 29, 2020 at 8:33 PM

     

    How can we cancel the auto-renewal?

     

  • John Support Team Lead
    Replied on May 29, 2020 at 10:33 PM

    Hello @temspto1 - I can see that you are subscribed to a Premium subscription which is an old plan. Note that when you cancel it, you can no longer re-upgrade to the same plan as it is no longer offered.

    And to proceed with the cancelation, please refer to this guide on How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free.

    After confirming the subscription cancellation, the subscription will no longer be billed on the Next Billing Date. The subscription will be automatically downgraded to the Starter/FREE plan on the date of its subscription expiration.