What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    mails are not always sent

    Asked by fredverhoeven on July 01, 2013 at 07:28 AM

    hello. On my website i integrated jotform. It work fine for some time but since a few days emailed forms do not always reach me.

    I tried changeing email adresses but no success .When i use the test emai it arrives but when filled in by myself or someone else the email does not arrive. I need to check the submissions manually in order to see them.


    Am i doing something wrong?

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    Answered by sidharth_kch on July 01, 2013 at 07:45 AM


    I checked your form's notification setup and don't see any issue with that. Your email id is not in our bounce list.

    To ensure the delivery of emails, request you to please change your notification's "Sender Email" to "noreply@jotfrom.com"

    Let us know if you need further assistance.