mails are not always sent

  • Profile Image
    fredverhoeven
    Asked on July 01, 2013 at 07:28 AM

    hello. On my website i integrated jotform. It work fine for some time but since a few days emailed forms do not always reach me.

    I tried changeing email adresses but no success .When i use the test emai it arrives but when filled in by myself or someone else the email does not arrive. I need to check the submissions manually in order to see them.

     

    Am i doing something wrong?

  • Profile Image
    sidharth_kch
    Answered on July 01, 2013 at 07:45 AM

    @fredverhoeven

    I checked your form's notification setup and don't see any issue with that. Your email id is not in our bounce list.

    To ensure the delivery of emails, request you to please change your notification's "Sender Email" to "noreply@jotfrom.com"

    Let us know if you need further assistance.

    Thanks,

    Sidharth