My account is locked out!

  • eldongroup
    Asked on May 29, 2020 at 10:16 PM
  • Carlos_C
    Replied on May 30, 2020 at 1:15 AM

    Hello,

    Thank you for your message.

    I already check the account that is related to your email i**o@e****n.g**up but, the account is active.

    Could you please provide us the username that is suspended?

    If you need any further assistance, please let us know. We will be happy to help.

  • eldongroup
    Replied on May 30, 2020 at 7:58 AM

    1590839761Screen Shot 2020 05 30 at 7 Screenshot 101590839780Screen Shot 2020 05 30 at 7 Screenshot 21


  • Welvin Support Team Lead
    Replied on May 30, 2020 at 5:18 PM

    We apologize for the delay. 

    I have just reactivated the account. You should be able to log in this time.