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eldongroupAsked on May 29, 2020 at 10:16 PM
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Carlos_CReplied on May 30, 2020 at 1:15 AM
Hello,
Thank you for your message.
I already check the account that is related to your email i**o@e****n.g**up but, the account is active.
Could you please provide us the username that is suspended?
If you need any further assistance, please let us know. We will be happy to help.
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eldongroupReplied on May 30, 2020 at 7:58 AM
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Welvin Support Team LeadReplied on May 30, 2020 at 5:18 PM
We apologize for the delay.
I have just reactivated the account. You should be able to log in this time.