Email Autoresponder: Attached files are not able to be opened

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    Alessandro Lattanzio
    Asked on May 30, 2020 at 08:18 AM

    Good evening, can you please check why in my form i cannot attach pdf, name of the form is semeli hotel web check in, thank you

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    Answered on May 30, 2020 at 02:48 PM

    Greetings Alessandro,

    As I understand, you want to enable PDF attachment to the email notifications. If that's a case, please follow my instructions below:

    1) Under SETTINGS tab, in the EMAILS section to the left, click that edit pen icon:

    2) Then move to the ADVANCED tab and enable PDF Attachment option and click SAVE below:

    Please give a try and let us know if you need any further assistance.

    Thank you in advance!

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    Answered on May 31, 2020 at 01:28 AM
    thank you for your help, no I want to attach my own pdf to the autorespond email, but the file I receive it doesn’t
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    Answered on May 31, 2020 at 06:26 AM

    As I check your Jotform, the autoresponder is now attached with a file.


    Were you able to fix the issue with the file attachment? If you are still experiencing any issue, please get back to us with more information.  It would be helpful if you can attach a screenshot of the issue to this thread.


    Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered on May 31, 2020 at 07:28 AM
    the problem is that if you try to do the form you will not able to open the file attached
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    Answered on May 31, 2020 at 02:09 PM

    Greetings and thank you for your reply.

    I have tested this functionality, and I was able to replicate the problem.

    The problem has been forwarded to our Developers, and as soon as we hear back from them we will let you know.

    Thank you for your patience. 

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    Answered on June 15, 2020 at 08:28 AM

    Hi Lattanzio_Alessandro,

    I have made a dummy submission to test on your form and I can successfully download the attached Covid-19 guideline pdf and view it. Please see the below image as a proof.

    Please let us know whether you are getting the same error on this matter.