Notification vs. Autoresponder Email

  • risebakeshoppe
    Asked on May 30, 2020 at 9:09 AM

    On Tuesday, May 26th from approximately 8AM until noon, we experienced a situation where customers were being notified of their online orders (via autoresponder email) but we were not receiving their orders to our business email (via notification email). Was there a known outage over this time?


    Obviously this was very disruptive to our business, to have customers showing up to pick up orders which we never received. When such an outage occurs, do you have a process of notifying your users so that we have time to react?


    Best,

    Tom

  • VincentJay
    Replied on May 30, 2020 at 3:51 PM

    Hello Tom,

    Sorry for the inconvenience.

    There's no outage or server issue last May 26th. Is the issue still persists? We can check your form and email recipient associated with it. 

    If the issue is resolved, you can try to edit the submission and re-submit it to receive a new notification email. You just need to update the email settings and enable the Send on Edit feature.