We did not receive the email notifications for the submittals posted Friday and today

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    etsuser
    Asked on July 01, 2013 at 10:42 AM

    We are not receiving the email notifications for this form.  http://form.jotform.us/form/22435777352155

    I am able to run a test email, however the one in production is not working as it has in the past.

    Please advise..

     

    Tim Gallivan

    360-407-8032

    tim.gallivan@des.wa.gov

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    jefreylandicho
    Answered on July 01, 2013 at 10:57 AM

    Please try setting your Form email notification sender email to noreply@jotform.com and see if it resolves the issue.

    If the issue still persist, please contact us again.

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    etsuser
    Answered on July 01, 2013 at 11:05 AM

    This did not fix the issue.  I changed the Sender email to "noreply@jotform.com" per your suggestions and created a test submittal.    No notification was sent to either myself or the team's solution center.

     

    We have been using this form for almost a year with these current settings and have not had an issue until last Friday.

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    jefreylandicho
    Answered on July 01, 2013 at 11:12 AM

    I have checked your email notification and it is still not set to noreply@jotform.com.


    If you have revert it back, please keep the noreply@jotform.com in your Sender E-mail as we investigate the cause of email notification not being received.

    Also, the separator you have used in your Recipient E-mail setting is semicolon, it should be a comma. E.g. solutionscenter@des.wa.gov, tim.gallivan@des.wa.gov

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    etsuser
    Answered on July 01, 2013 at 11:16 AM

    I have revised the email per your request.   I will try to send another submittal now.

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    etsuser
    Answered on July 01, 2013 at 11:21 AM

    Looks like the submittal was sent successfully using the suggestions provided above.   

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    dinesh-it
    Answered on July 01, 2013 at 11:29 AM

    Thnk you for letting us know the result.

    Feel free to ask if you need further clarifications.

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    etsuser
    Answered on July 01, 2013 at 11:30 AM

    Can you tell me what changed?  

    As I previously noted, I had the user's name in the Sender's email and the process worked just fine.  

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    sidharth_kch
    Answered on July 01, 2013 at 11:42 AM

    @etsuser

    The problem with not using noreply@jotform.com as the sender email of your notifications, is a lot of email service providers can filter as spam, emails which don't originate from the same domain where the form is embeded. 

    Unless you have option to whitelist our email server ip address, leaving the sender email of your notfications as noreply@jotform.com may the best way to ensure our emails dont get blocked by any mail service provider.

    Thanks,

    Sidharth