We are not always receiving email notifications from our form submissions

  • Profile Image
    robross0606
    Asked on July 01, 2013 at 10:44 AM

    Several form submissions have been "lost" in that notifications are not being received all the time.  The records show up in the submission database and the submitter generally receives the auto-reply (we think!).  However, there are times when one (or both) of the addresses listed on the notification email do not receive the email.  

    Form URL:

    http://form.jotform.com/form/20093135197

  • Profile Image
    sidharth_kch
    Answered on July 01, 2013 at 11:09 AM

    @robross0606

    I checked your form's notification setup and don't see any issue with that. To ensure the delivery of emails request you to please change your notification's "Sender Email" to "noreply@jotform.com".

    Please let us know if you need further assistance.

    Thanks,

    Sidharth