What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not always receiving email notifications from our form submissions

    Asked by robross0606 on July 01, 2013 at 10:44 AM

    Several form submissions have been "lost" in that notifications are not being received all the time.  The records show up in the submission database and the submitter generally receives the auto-reply (we think!).  However, there are times when one (or both) of the addresses listed on the notification email do not receive the email.  

    Form URL:


    Page URL:

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    Answered by sidharth_kch on July 01, 2013 at 11:09 AM


    I checked your form's notification setup and don't see any issue with that. To ensure the delivery of emails request you to please change your notification's "Sender Email" to "noreply@jotform.com".

    Please let us know if you need further assistance.