What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is your service declining my credit card?

    Asked by karenjbrown on July 01, 2013 at 10:45 AM

    I figured it out but your customer service needs some work.  I hope this improves once I'm a customer.

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    Answered by KadeJM on July 01, 2013 at 12:00 PM

    Hi Karen, if our service is declining your credit card that is usually an indicator that something is wrong with your credit card or the information you've entered which can often lead to that problem. If you are trying to Upgrade you can do so from your My Account > Billing Section or also in our Pricing Plans Section then just choose the plan of your choice.

    If you have any further questions or problems with any of this then please let us know.

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    Answered by karenjbrown on July 01, 2013 at 12:25 PM
    Yes, but part of the problem is that you do not tell folks that cards need to be set up for international transactions. It’s been sort of a waste of time trying to figure that out.
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    JotForm Support

    Answered by Welvin on July 01, 2013 at 01:34 PM

    Hi Karen,

    We're sorry for that and thanks for the time figuring it out. If you're trying to upgrade your account, please try it once more using either of the following upgrade links:

    For Premium Subscription: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=karenjbrown

    For Economy Subscription: http://sites.fastspring.com/interlogy/product/jotformeconomy?referrer=karenjbrown

    For Professional Subscription: http://sites.fastspring.com/interlogy/product/jotformprofessional?referrer=karenjbrown