Why my account can't be opened

  • gigih20
    Asked on May 31, 2020 at 1:19 AM

    Hello, I do not understand why Jotform account can not be opened when there is no misuse of my account. Jotform is very useful for me. Thanks

    Jotform Thread 2357948 Screenshot
    Page URL: https://www.jotform.com/account-suspended/
  • Richie JotForm Support
    Replied on May 31, 2020 at 6:19 AM

    The forms found on your account gigih20 is suspicious of phishing activity and it was auto suspended by our phishing detector.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In line with this, we would like to request these information from you:
    1. The URL where your forms are used.
    2. Your website or proof of affiliation to a legitimate institution.
    3. Share with us a document that will prove that you're authorized to use the said logos.

    Why my account cant be opened Image 10

    We also need you to change your registered email to a corporate one to avoid being flagged again by our phishing detector that can lead to another account suspension.

    Send these proofs to reviewers@jotform.com with Thread #2357948 as your subject.

    We will let you know about the status of your account after a thorough review of your proofs.