PDF attachments are not sent with email

  • Dott. Monja Ercoli
    Asked on May 31, 2020 at 3:59 AM

    good morning in our forms we used both email and pdf. this when a customer placed an order. for a few days only the email has arrived and not the PDF. what could have happened? Thanks

  • Girish JotForm Support
    Replied on May 31, 2020 at 8:24 AM

    Could you let us know on which form are you facing this issue?

    Could you check if reintegrating the email and re-enabling the PDF attachment on the email solves the issue?