Zoom integration not working

Hello,

I've been trying to set up a form with the zoom scheduler in order to register participants to existing meeting, but no data seems to reach zoom (=participant is not registered).
The form is also integrated with mailchimp, and here it works.

Can you please help?

Please try removing the Zoom integration and add it again by following this guide: 

https://www.jotform.com/help/703-How-to-integrate-JotForm-with-Zoom

Please make sure that the settings are correct. If you need assistance or have any questions, please let us know. 

Thank you.

Hello,

I have already tried several times to redo from scratch (remove integration and put it back), last time, I uninstalled everything (even from zoom) and went through full process again, but no user gets registered in zoom. Does not work at all..

Regards

Hello,

Note that I have tested also meeting creation in the same form, and this works, but not registration to existing meeting...

Hello,

I have identified rot cause of problem and managed to fix it: in the options of the meeting, the following shall not be selected: "Only authenticated users can join"

Then user is registered, even if he does not have a zoom account; however, when joining the meeting, he will be requested to connect to existing zoom account or create one (and download app; connection via browser is not allowed with meeting with registration)

Regards

Fanny

We are glad that you managed to resolve it.

If you have any other questions or concerns, please do not hesitate to reach out again.