Zoom integration not working

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    fannyoptibiz
    Asked on May 31, 2020 at 05:10 AM

    Hello,

     

    I've been trying to set up a form with the zoom scheduler in order to register participants to existing meeting, but no data seems to reach zoom (=participant is not registered).
    The form is also integrated with mailchimp, and here it works.

     

    Can you please help?

  • Profile Image
    VincentJay
    Answered on May 31, 2020 at 09:51 AM

    Please try removing the Zoom integration and add it again by following this guide: 

    https://www.jotform.com/help/703-How-to-integrate-JotForm-with-Zoom

    Please make sure that the settings are correct. If you need assistance or have any questions, please let us know. 

    Thank you.

  • Profile Image
    fannyoptibiz
    Answered on June 01, 2020 at 03:24 AM

    Hello,


    I have already tried several times to redo from scratch (remove integration and put it back), last time, I uninstalled everything (even from zoom) and went through full process again, but no user gets registered in zoom. Does not work at all..


    Regards

  • Profile Image
    fannyoptibiz
    Answered on June 01, 2020 at 03:29 AM

    Hello,

    Note that I have tested also meeting creation in the same form, and this works, but not registration to existing meeting...

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    fannyoptibiz
    Answered on June 01, 2020 at 04:55 AM

    Hello,

    I have identified rot cause of problem and managed to fix it: in the options of the meeting, the following shall not be selected: "Only authenticated users can join"

    Then user is registered, even if he does not have a zoom account; however, when joining the meeting, he will be requested to connect to existing zoom account or create one (and download app; connection via browser is not allowed with meeting with registration)

    Regards

    Fanny

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    IvayloK
    Answered on June 01, 2020 at 09:02 AM

    We are glad that you managed to resolve it.

    If you have any other questions or concerns, please do not hesitate to reach out again.