I got an email that says it will disable my forms tomorrow, even though submissions are reset tomorrow as well

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    Asked on May 31, 2020 at 11:20 AM

    1590938484Screen Shot 2020-05-31 at 11.2

    I hit my monthly cap of 1000 submissions today (May 31)... and it says caps reset on 1st of month. Now I got an email that says it will disable my forms Monday at 12 am (June 1st)... what the hell is going on?!? It should reset the 1000 not disable my account!?!?!?

    Please get back to me asap to resolve your problems with your notifications...

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    Answered on May 31, 2020 at 04:06 PM

    Hi @dennisfoot

    I apologize for the inconvenience. I have checked your account and I have made sure you will not have any form disabled tomorrow at 12 am.

    Please let us know if you need any further assistance.

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    Answered on June 01, 2020 at 09:31 AM

    thanks for looking into the problem for me, much appreciated!

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    Answered on June 01, 2020 at 12:08 PM

    I checked and the scheduled downgrade was added again for your account, even though the submission counter reset today. It seems that there was a glitch in our system. I manually removed the downgrade.

    Feel free to contact us if you have any other issues or questions.