change username

  • Profile Image
    bryandorr
    Asked on May 31, 2020 at 10:47 PM

    i want to change my user name from bryandorr to HOAMDW

  • Profile Image
    Sonnyfer
    Answered on June 01, 2020 at 04:36 AM

    Hi there - I can see that you're paying your subscription via PayPal. Your PayPal subscription is tied to your current username so it needs to be canceled first prior to changing your username.

    Please cancel your PayPal subscription first.

    Guide: How-Can-I-Cancel-My-PayPal-Subscription 

    You can then upgrade the account again once we change the username.

    Guide: How-to-Upgrade-My-Account 

    Let us know once you're done canceling your PayPal subscription for us to proceed.

    Looking forward to your reply.

  • Profile Image
    bryandorr
    Answered on June 01, 2020 at 06:28 AM
    Ok done
    Bryan J Dorr
    HOA Management Done Wright
    Office – 952 855 8878
    bryan@hoamdw.com
    CHAT NOW
    ...
  • Profile Image
    Sonnyfer
    Answered on June 01, 2020 at 09:11 AM

    Thank you for your cooperation.

    I have now changed your username to HOAMDW. You may now log in and re-upgrade using your new username.

    I have also given you a refund for your May 31st payment. Kindly allow 7-10 banking days for it to reach your account.

    Let us know if you need further assistance.