change username

  • bryandorr
    Asked on May 31, 2020 at 10:47 PM

    i want to change my user name from bryandorr to HOAMDW

  • Sonnyfer JotForm Support
    Replied on June 1, 2020 at 4:36 AM

    Hi there - I can see that you're paying your subscription via PayPal. Your PayPal subscription is tied to your current username so it needs to be canceled first prior to changing your username.

    Please cancel your PayPal subscription first.

    Guide: How-Can-I-Cancel-My-PayPal-Subscription 

    You can then upgrade the account again once we change the username.

    Guide: How-to-Upgrade-My-Account 

    Let us know once you're done canceling your PayPal subscription for us to proceed.

    Looking forward to your reply.

  • bryandorr
    Replied on June 1, 2020 at 6:28 AM
    Ok done
    Bryan J Dorr
    HOA Management Done Wright
    Office – 952 855 8878
    bryan@hoamdw.com
    CHAT NOW
    ...
  • Sonnyfer JotForm Support
    Replied on June 1, 2020 at 9:11 AM

    Thank you for your cooperation.

    I have now changed your username to HOAMDW. You may now log in and re-upgrade using your new username.

    I have also given you a refund for your May 31st payment. Kindly allow 7-10 banking days for it to reach your account.

    Let us know if you need further assistance.