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bryandorrAsked on May 31, 2020 at 10:47 PM
i want to change my user name from bryandorr to HOAMDW
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Sonnyfer JotForm SupportReplied on June 1, 2020 at 4:36 AM
Hi there - I can see that you're paying your subscription via PayPal. Your PayPal subscription is tied to your current username so it needs to be canceled first prior to changing your username.
Please cancel your PayPal subscription first.
Guide: How-Can-I-Cancel-My-PayPal-Subscription
You can then upgrade the account again once we change the username.
Guide: How-to-Upgrade-My-Account
Let us know once you're done canceling your PayPal subscription for us to proceed.
Looking forward to your reply.
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bryandorrReplied on June 1, 2020 at 6:28 AMOk done
Bryan J Dorr
HOA Management Done Wright
Office – 952 855 8878
bryan@hoamdw.com
CHAT NOW
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Sonnyfer JotForm SupportReplied on June 1, 2020 at 9:11 AM
Thank you for your cooperation.
I have now changed your username to HOAMDW. You may now log in and re-upgrade using your new username.
I have also given you a refund for your May 31st payment. Kindly allow 7-10 banking days for it to reach your account.
Let us know if you need further assistance.