Conditions of form had been missing

  • Profile Image
    stdivision
    Asked on May 31, 2020 at 11:05 PM

    Hi support team,

    I'm in the trouble. The conditions I set was missing out of the form.

    At first time, the condition had been missing so I had to edit it, and few days later It's been missing again (not same condition at first).

    What should I do? Why the condition had been missing? In case someone edited the form but I don't know, how to track the editor?

    I'm looking forward for your kind assistance.

    Brgds,

  • Profile Image
    Sonnyfer
    Answered on June 01, 2020 at 04:28 AM

    Hi - Apologies for the inconvenience.

    To confirm, are you the only one who has access to your account? If not, I would suggest asking the people who you share your account credentials with if they have changed anything to your forms.

    Alternatively, you can restore your form to a previous version where you think all the conditions are still there.

    Guide: How-to-View-Form-Revision-History 

    Give it a try and let us know if you need further assistance.

  • Profile Image
    stdivision
    Answered on June 05, 2020 at 05:28 AM
    Thank you very much 😄!
    May I ask you more ? Due to I set form to users can download their form after submitted, but there's a problem when they downloaded it by mobile phone it show error on page. What can I do for fix it to allow they dowmload the form?
    [Image]
    When clicked download submission, it indicated error below.
    [Image]

    ________________________________
    จาก: Jotform
    ส่งแล้ว: วันจันทร์ที่ 1 มิถุนายน ค.ศ. 2020 15:28
    ถึง: stdivision
    ชื่อเรื่อง: Re: Conditions of form had been missing
    A new response has been received:
    [JOTFORM]
    Answered by Sonnyfer
    Hi - Apologies for the inconvenience.
    To confirm, are you the only one who has access to your account? If not, I would suggest asking the people who you share your account credentials with if they have changed anything to your forms.
    Alternatively, you can restore your form to a previous version where you think all the conditions are still there.
    Guide: How-to-View-Form-Revision-History
    Give it a try and let us know if you need further assistance.
    View this thread on browser » Unsubscribe Thread
    1591000120
    ...
  • Profile Image
    IvayloK
    Answered on June 05, 2020 at 07:50 AM

    Since a ticket has been opened here regarding another matter, I have moved your last question to the following ticket:

    https://www.jotform.com/answers/2370371-It-shows-error-on-page

    I will reply to that ticket shortly.

  • Profile Image
    stdivision 
    Answered on June 11, 2020 at 01:53 AM

    Hi Support team,

    About the condition of form had been disappeared, it occurred again.

    In this time, not only the condition was disappeared but also information of the form.

    I have been asked my colleagues but no one edited the form and when I checked at history version it didn't show the condition and information which disappeared.

    Why it unstable? Could you please help me to fix this problem?

    Thank you

  • Profile Image
    Sonnyfer
    Answered on June 11, 2020 at 03:07 AM

    Hi - I checked your last visited form and can see that it has conditions.

    1591858949condsds.gif

    Are you perhaps referring to a different form?

    Guide: Where-to-Find-My-Form-URL 

    Moreover, can you please specify which information disappeared? 

    Looking forward to your response.

  • Profile Image
    stdivision
    Answered on June 17, 2020 at 02:17 AM

    Hi Sonnyfer,

    Thank you for your response, the form I refer to is this form.

    It's just some of the condition disappeared, such as the condition which I set to skip to another page, or the data disappeared with its condition e.g. I created one of the pilot course for user choose to skip to another page, and this time not only the condition but also that pilot course disappeared.

    Do you have any solution for solve this case?

    Apologize for my bad English and looking forward for your response.

    Thank you

  • Profile Image
    Sonnyfer
    Answered on June 17, 2020 at 03:33 AM

    Thanks for confirming the form. Unfortunately, the only way to restore deleted/disappeared conditions is by reverting your form to a previous version.

    Guide: How-to-View-Form-Revision-History 

    Moreover, I see that you have more than a thousand submissions on your form so I'd suggest downloading your submissions first to avoid data loss.

    Guide: How-to-Download-Form-Submissions-as-Excel-CSV-PDF 


  • Profile Image
    stdivision
    Answered on June 18, 2020 at 04:04 AM

    Thank you for the guide and suggestion (^^)!

  • Profile Image
    IvayloK
    Answered on June 18, 2020 at 07:12 AM

    You are very welcome.

    If you need more help, please do not hesitate to reach out again.