account blocked again

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    Lily 
    Asked on May 31, 2020 at 11:56 PM

    Account blocked again, please unblock. Reset pwd multiple times and did not work.

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    Richie_P
    Answered on June 01, 2020 at 05:06 AM

    I have checked your account xiaoli.tang and it seems to be blocked due to multiple incorrect passwords login attempt.

    Please make sure you have input the correct password.

    Kindly to clear your browser's cache before your reset your password.

    Guide:https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    Let us know if the issue still remains.