account blocked again

  • Lily
    Asked on May 31, 2020 at 11:56 PM

    Account blocked again, please unblock. Reset pwd multiple times and did not work.

  • Richie JotForm Support
    Replied on June 1, 2020 at 5:06 AM

    I have checked your account xiaoli.tang and it seems to be blocked due to multiple incorrect passwords login attempt.

    Please make sure you have input the correct password.

    Kindly to clear your browser's cache before your reset your password.

    Guide:https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    Let us know if the issue still remains.