What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I getting an error message when I try e-mail my form?

    Asked by Frances Vita on July 01, 2013 at 03:24 PM

    Every time I try to e-mail the form I created I get an error messaage.  Do I need to upgrade my plan?

    Thanks,

    Fran

    message thanks
  • Profile Image

    Answered by khrisell on July 01, 2013 at 03:41 PM

    Hello,

    May I know the error message you are having so that we could take a look at the issue and investigate where the issue is coming from?

    Also, can you send us the exact steps you have done on email-ing your form so that we could replicate the issue?

    Thank you and I will wait for you response.

  • Profile Image

    Answered by franvita on July 01, 2013 at 03:44 PM
    Thank you for responding so quickly. A box appears when that says Error: Oops . . Reached you limits! What does this mean?
    Thanks,
    Fran
  • Profile Image

    Answered by khrisell on July 01, 2013 at 03:56 PM

    Hello,

    Have you recently deleted submissions or recently cleared forms? If so, kindly clear your browser cache and cookies. I have cleared your Forms caches aswell. Then kindly try to email the form again and if problem persists kindly let us know so that we could further investigate.

    Please provide us the steps you have done on sending the form so that we could replicate.

    Again, thank you! :)