Why am I getting an error message when I try e-mail my form?

  • Profile Image
    Frances Vita
    Asked on July 01, 2013 at 03:24 PM

    Every time I try to e-mail the form I created I get an error messaage.  Do I need to upgrade my plan?

    Thanks,

    Fran

  • Profile Image
    khrisell
    Answered on July 01, 2013 at 03:41 PM

    Hello,

    May I know the error message you are having so that we could take a look at the issue and investigate where the issue is coming from?

    Also, can you send us the exact steps you have done on email-ing your form so that we could replicate the issue?

    Thank you and I will wait for you response.

  • Profile Image
    franvita
    Answered on July 01, 2013 at 03:44 PM
    Thank you for responding so quickly. A box appears when that says Error: Oops . . Reached you limits! What does this mean?
    Thanks,
    Fran
  • Profile Image
    khrisell
    Answered on July 01, 2013 at 03:56 PM

    Hello,

    Have you recently deleted submissions or recently cleared forms? If so, kindly clear your browser cache and cookies. I have cleared your Forms caches aswell. Then kindly try to email the form again and if problem persists kindly let us know so that we could further investigate.

    Please provide us the steps you have done on sending the form so that we could replicate.

    Again, thank you! :)