- rrccitAsked on July 01, 2013 at 03:28 PM
None of the infoormation from our forms is being sent to the e-mail as of this morning. Can you help fix this?
- JotForm SupportMike_TAnswered on July 01, 2013 at 03:42 PM
Thank you for contacting us.
You may ask your mail host to whitelist our mail IP 220.127.116.11 to see if that makes any difference.
Alternatively, please switch the Sender E-mail on your form email notifications to our recommended sender email@example.com. I hope it will solve the problem for you, since we use another mailing method (Amazon SES) for this sender and it should be a bit more reliable.
Please feel free to contact us if you need any further assistance on this.
- rrccitAnswered on July 02, 2013 at 02:10 PM
I did not make any changes to my form as suggested, however, it started working again this morning. My concerns are as follows:
1. What caused this issue to begin with.
2. How can we be sure the issue will not keep occurring intermittently?
- sidharth_kchAnswered on July 02, 2013 at 02:22 PM
There is no specific reason and it primarily depends on the recipient's email service provider. We attempt to send all emails.
The problem with not using firstname.lastname@example.org as the sender email of your notification, is a lot of email service providers can filter as spam, emails which don't originate from the same domain where the form is embedded.
Unless you have option to whitelist our email server ip address, leaving the sender email of your notfication as email@example.com may the best way to ensure our emails dont get blocked by any mail service provider.