Form Loading Issues

  • Profile Image
    Asked on June 01, 2020 at 05:53 AM

    Hi there,

    I just went live with my website with a page with jotform. I am, however, having an issue with the page with jotform. The page does not load on the first instance with the form unless the page is reloaded. Please let me know how you can help me solve this issue.


  • Profile Image
    Answered on June 01, 2020 at 09:39 AM

    I am sorry for the trouble caused to you. I did check your webpage multiple times and in all instances, your form was loaded successfully. I was also able to submit your form successfully. 

    I would suggest you to please test your form again and get back to us if the issue persists. 

    We will wait for your response.

  • Profile Image
    Answered on June 01, 2020 at 03:28 PM
    It seems to have worked after using the iFrame option.
    Thanks for looking into it.
  • Profile Image
    Answered on June 01, 2020 at 07:43 PM

    Hi again, @reclaminc!

    On behalf of my colleague, you are most welcome.

    Please do not hesitate to reach out again if you have any further questions or concerns, we are always happy to help.