Change my username

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    Asked on June 01, 2020 at 07:44 AM

    Hi, I have contacted you last week regarding my user name to be changed from MariyaKh to exam-madrid-academy since I realized it appears in the forms personalized URL and this is an account I've created for the school, not for the personal use. It does not allow me to change it myself (screenshot attached). 

  • Profile Image
    Answered on June 01, 2020 at 09:56 AM

    It seems my colleague has replied to your inquiry at your support ticket

    Currently, you are subscribed to the Silver yearly via PayPal I-XCTD0UUY2KHA

    We can update your username to :



    Let us know of which usernames would you like to use.

    Looking forward for your response.

  • Profile Image
    Answered on June 01, 2020 at 04:16 PM

    Can you please indicate where I can see my support tickets? I wasn't able to find it after submitting my question and closing the browser tab. 

    exam-madrid-academy  would be the best option

    Thanks in advance!

  • Profile Image
    Answered on June 01, 2020 at 08:54 PM

    We have now changed your username to  exam_madrid_academy. Please relogin using your new username.

    If in case you're using Custom Form URL, make sure to update them to get a new working custom form URL.