Im not getting my password reset

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    Amanda Medina 
    Asked on June 01, 2020 at 10:05 AM

    i can't get into my jotform. im not getting my password reset

    at my gmail account. Is it going to my gmail or amanda@halomedspaabq.com?


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    Jovanne_A
    Answered on June 01, 2020 at 10:40 AM

    Hi, thank you for reaching out to us.

    As per checking on our system, the accounts associated with the email address amandas88a@gmail.com and amanda@halomedspaabq.com are both a guest account. You need to create an account so that your forms would be seen again. Make sure to use the same email address you used for your guess account.

    Please give it a try, and let us know how it goes.