What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Creating a Free Trial / Full software Download Form

    Asked by ttrs on April 28, 2011 at 09:19 AM

    Ok so we have one Jotform to collect the users details before they download a free trial software.

    If the user then wants to proceed and purchase the full licence (using Paypal Pro and another Jotform)- can we 'attach' to the original form that they have paid? (so they don't have to enter all the information again) - and on the database it's all under the same name ? 

    Is there anyway of linking the two together?


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    Answered by DanielGriffin on April 28, 2011 at 10:15 AM

    Hi there,
    Unfortunately prepopulating a second form isn't currently possible, however it is a frequently requested feature and we do plan to eventually implement it.  In the meantime you could try the following option.

    Get the user to revisit the same form using an "edit link" in your autoresponse email.  If you have a checkbox field for the type of download, (with a default value of "trial") you can instruct the user to select the full version in the email.  Have a look at this screen cast for information on setting an edit link.




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    Answered by ttrs on July 28, 2011 at 07:15 AM

    If the trial involves payment upfront, so they pay the first time for "trial version"
    When they edit the link and select "full version" and resubmit, is there a way I can stop the paypal page appearing again? (so they dont pay twice!) 

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    Answered by DanielGriffin on July 28, 2011 at 07:43 AM

    Sorry ttrs,
    I'm afraid that if the user is going back to the same form, then there is no way to avoid showing the payment section again.  Your only option would be to send them to a second form which is not prepopulated.

    Sorry that this isn't ideal,



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    Answered by ttrs on July 28, 2011 at 07:59 AM

    Hi Daniel,

    Shame. I hope this a feature in the pipeline!

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    Answered by DanielGriffin on July 28, 2011 at 11:30 AM

    Hi ttrs,
    It's not so straight forward I'm afraid, and would require some big changes.  However pre-populating a second form is planned, and we will certainly be telling everyone when that eventually becomes available.

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    Answered by universialdigital on January 29, 2015 at 03:40 PM

    Hi Daniel, I have seen on your jotform Premium model which cost 9.99, my question, is this amount a monthly thing or one time for all time. would like to grab it hence it fulfills my need. your quick reply would be appreciated. Thanks


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    JotForm Support

    Answered by BDAVID on January 29, 2015 at 05:32 PM

    @universialdigital, your question will be addressed on this thread