orders not coming through email

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    Vaccarosproduce
    Asked on June 01, 2020 at 12:48 PM

    I am missing several emails that are not coming through my email but they are out here under submissions. They are not getting caught in my junk/spam either.


    for instance transaction ID 201257875221150 did not come to my email. I have had several others but i have this id in front of me.

  • Profile Image
    denis_calin
    Answered on June 01, 2020 at 04:08 PM

    Hi @Vaccarosproduce!

    Can you please provide the specific submission IDs? The ID that you have provided is the ID of the form itself (Vaccaro & Sons Produce O'Fallon Order Form). Here is the guide on how to get the submission ID: Where-to-Find-the-Submission-ID.

    I have inspected our mail logs and can see that the notifications were triggered for the 3 submissions received for that form today. I have underlined them, they correspond to the last 3 submissions in your Submissions page.

    1591041937Screen Shot 2020-06-01 at 1.00

    You can also check all of the form related email history from your account by following this guide: How-to-View-All-Your-Form-Email-History.