How to remove the branding?

  • Profile Image
    GutInstitute
    Asked on June 01, 2020 at 12:56 PM

    I have a few questions: 

    1. What do I need to do to remove the jotform link at the bottom of my quiz? Do I need to upgrade? 

    2. I have conditions set on my quiz. Every person is suppose to get question 7 but for some reason they are not and I can't figure out why.

    3
    . At the end of the quiz where it says "submit" can I change that to "get your results"? If so, how?

  • Profile Image
    Kevin_G
    Answered on June 01, 2020 at 04:20 PM

    1. Yes, branding can only be removed on paid accounts, you can do this upgrading to any plan, once you have upgraded you can turn off the branding on your account settings, here is the direct link: https://www.jotform.com/myaccount/settings 

    We recommend to ask one question per ticket, this way we avoid confusion while discussing multiple matters, we will assist you with your other questions here: 

    https://www.jotform.com/answers/2360723

    https://www.jotform.com/answers/2360727

    Please post any follow up replies on each ticket accordingly. 

    Thanks. 

  • Profile Image
    GutInstitute
    Answered on June 01, 2020 at 07:28 PM
    Thank you. And I understand about the confusion of asking multiple
    questions in one email but it might serve us customers better if you
    offered chat customer service especially for paid accounts.
    ...
  • Profile Image
    Kevin_G
    Answered on June 01, 2020 at 08:35 PM

    We indeed provide chat support, this is available between 9 AM to 7PM in EST time and as long as we do not experience too much traffic on our support system, which is the current case. If chat is available, you will find the option on My Forms or Pricing page. 

    Thanks.