PDF Not Attached and Answers Do Not Show in Email

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    Asked on June 01, 2020 at 01:46 PM

    We have made our form HIPAA compliance.  The recipients are not receiving the PDFs that should be attached and the answers do not appear in the email - instead they display a privacy message.  We need to have the answers show in the email and the PDFs to be attached.  I did confirm that the settings is on for PDFs to be attached.  Do I need to add the recipients to my account or something?  I only added them in the notification section.

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    Answered on June 01, 2020 at 05:53 PM

    If you would like the form responder to receive the PDF submission when they submit a form, you need to enable PDF Attachment on the Autoresponder setting. Please understand that for HIPAA compliance, the PDF attachment requires a Password to ensure privacy. See the screenshot below for the steps.

    Related guide.- How-To-Include-Submissions-As-PDF-Attachment-In-The-Email-Notifications

    Try this and let us know if you have more questions.