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MHLLPAsked on June 1, 2020 at 1:46 PM
We have made our form HIPAA compliance. The recipients are not receiving the PDFs that should be attached and the answers do not appear in the email - instead they display a privacy message. We need to have the answers show in the email and the PDFs to be attached. I did confirm that the settings is on for PDFs to be attached. Do I need to add the recipients to my account or something? I only added them in the notification section.
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Jimmy_DReplied on June 1, 2020 at 5:53 PM
If you would like the form responder to receive the PDF submission when they submit a form, you need to enable PDF Attachment on the Autoresponder setting. Please understand that for HIPAA compliance, the PDF attachment requires a Password to ensure privacy. See the screenshot below for the steps.
Related guide.- How-To-Include-Submissions-As-PDF-Attachment-In-The-Email-Notifications
Try this and let us know if you have more questions.
Regards,