How to cancel my subscription on PayPal?

  • Profile Image
    Tuan Luu 
    Asked on June 01, 2020 at 01:59 PM

    Hello,

    How can I cancel my yearly subscription and get the refund?

    Jotform Inc.
    Jotform bronze yearly

    I-A8WR5VT0KYDR

    Thanks

  • Profile Image
    Kevin_G
    Answered on June 01, 2020 at 06:08 PM

    You may refer to this guide in order to cancel your PayPal subscription: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    Let us know once you have cancelled so we can process the refund. 


  • Profile Image
    Tuan Luu 
    Answered on June 01, 2020 at 10:28 PM
    Hi,
    What about my refund?
    I would like to get a full refund since you have 30 days trial,
    Please advise!
    Thanks
    ...
  • Profile Image
    Kevin_G
    Answered on June 01, 2020 at 11:34 PM

    I see you haven't cancelled your PayPal subscription yet, as mentioned on my previous reply, the refund will be processed and indeed this applies for a full refund, the cancellation is still required in order to avoid future renewals, unfortunately, PayPal does not allow us to cancel subscriptions from our end. 

  • Profile Image
    Tuan Luu 
    Answered on June 02, 2020 at 09:28 AM
    Hi,
    I cancelled in Paypal,
    Pleaseblet me know when I will receive the refund? Thanks
    ...
  • Profile Image
    Richie_P
    Answered on June 02, 2020 at 10:09 AM

    I have processed your account Bronze yearly subscription I-A8WR5VT0KYDR cancellation and refund.

    Please give us 5-7 working days for the refund to reflect your account.

    If you need further assistance, let us know.